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Order Status

Here are the common order statuses that you may see after you have placed your order with us:

Awaiting Fulfillment - We have captured your payment information, however we will not charge your account until your order leaves our warehouse. (Note regarding Paypal: Although we do not capture funds immediately, PayPal has a policy to hold funds as soon orders are placed.)

Awaiting Shipment - We have charged your credit card and your order is preparing to ship. Typically, products leave our warehouse within 1-2 business days.

Shipped - Your package has been shipped! You will receive a separate email containing your tracking information.

Verification Required - We have detected an issue with your order. Please contact us at [email protected] or 1.805.496.5115 and we can help you determine what the problem may be.